9

RETURNS/REFUNDS/SHIPPING POLICIES

IMPORTANT INFORMATION

All prices listed are in Australian Dollars (AUD).

We have made every effort to display as accurately as possible the colours of our products that appear on the SA&D website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

All items are quality controlled and checked for any faults before they are dispatched to customers.

Should you receive an item that is not in perfect condition please contact us immediately.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be returned in their original packaging to ensure they are adequately protected in transit.

Free collection does not apply to items returned from a different country to the original shipping destination or to orders cancelled on a case by case basis through SA&D.

We prefer that items are returned to us via DHL to ensure that they are protected and insured during transit. However, you may return the goods by any secure means. Our address for all returns is as follows: 


Return of Goods Department.
SA&D
6 Royal Troon Ave
Heatherton VIC. 3202
AUSTRALIA

We request that you contact us on our email address in relation to such returns. Please note that we may not accept liability for goods that are not returned via DHL or our London Premier service.

Note: SA&D reserves the right to alter these details of our company policies at any time.

SHIPPING POLICY/DELIVERY TIME FRAME

All deliveries are sent from Melbourne, Australia. Our Delivery Time Frames are listed below:

Product
Locally/Australia
Overseas
Unframed Paper/Canvas 3 Weeks
4 Weeks
Framed Canvas/Paper Limited/Open Edition
(including Genesis to Revelation Series)
5 Weeks
6 Weeks
Original Artwork (Custom Product)
Contact Us
Glass Art (Custom Product) Contact Us
Genesis to Revelation Bible Series Coffee Table Book Contact Us

OUR POLICY

Items should be returned new, unused, and with all SA&D materials supplied still included in the packaging.

Returns that are damaged or soiled may not be accepted and may be sent back to the client and/or SA&D reserve the right not to give the full refund.

Please email SA&D direct and all items have an SA&D code of product and invoice sent to identify returned to the sender items.


RETURNING YOUR PURCHASE

Book with DHL, in your capital city or visiting www.dhl.com and selecting your country to find the telephone number of your nearest DHL branch. Sign the returns pro forma invoice that you received with your order (and fill in the DHL air waybill if applicable). Please leave your package open until the driver has checked the contents.

You will be notified by email once your return has been received and processed.

RECEIVING A REFUND

Your refund will either be credited to the original purchaser's credit card or through original purchase channels if applicable and will include shipping costs for faulty items. Shipping costs will not be refunded for items returned. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note card refunds may take up to 7 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

Note: SA&D reserves the right to alter the details of our company policies at any time.

FAULTY GOODS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs during delivery.

Please note that items that are damaged as a result of wear and tear are not considered to be faulty. We will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability.

You will receive a full refund if the item cannot be repaired or replaced or we will offer another product upon request.

CANCELLING YOUR ORDER UNDER THE DISTANCE SELLING REGULATIONS

You have the right to cancel your order with us, provided you give us written notice within seven working days of receipt.

You must notify SA&D in writing of your wish to cancel the contract for your entire order within seven working days of receiving your items. Email SA&D direct
 within 7 days of the original purchase date.

On receipt of your notice of contract cancellation, customer care will email you a revised invoice that will be sent to you via email. This will be an attachment on your email of cancellation. Please complete this on the returns pro forma invoice that you received with your order, and include it with your return so we can process your refund promptly.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return your order to us at: 



Return of Goods Department.
SA&D
6 Royal Troon Ave
Heatherton VIC. 3202
AUSTRALIA

Please retain proof of sending, in case of a dispute.

Please note that you must cover the cost of the return shipment.

All items must be returned unused, in their original condition and from the country that the order was delivered to.

We will refund the full value of your order, including shipping costs, within 30 days of receiving your invoice as an email and also your emailed purchased from written delivery address. If we do not receive the cancelled order, we will arrange to have it collected from you at your cost.

Note: SA&D reserves the right to alter these details of our company policies at any time.

© Copyright 2011 Sayers Art & Design. All Rights Reserved.
ABN: 67 404 980 858